Live Stream Replay Download / Quality Error

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Chemistry
Posts: 1
Joined: May 7th, 2018, 10:43 pm

Live Stream Replay Download / Quality Error

Post by Chemistry » May 7th, 2018, 11:26 pm

Hello Liam,

I am currently using the latest version of StorySave as of May 7, 2018. [Ver. 1.18.3]

My issue I have been experiencing is when I download a Live Replay from someone, the quality of the Live drops tremendously about 50% of the way through the video. Sometimes the quality drop begins a lot sooner in the replay.

I can describe the quality drop in a few ways. The picture quality drops significantly(From 720p to 240p). Also, at times the frame rate seems to drop to about 10-15 fps. Keep in mind that this bug occurs everytime I download a Live Replay now at around the midway point of the video.

I can confirm that it is not the original quality of each replay, as I check each replay on the official Instagram app before proceeding to download the replay on StorySave.

I have been experiencing this error for about 3 to 4 title updates now but had not vocalized my issue until now. Prior to that, I had no issues to address.

Overall, I have been very pleased with your app and had found it very useful until the Live Replay began to produce quality issues for me around three to four updates ago.

Hopefully I have informed you on an apparent bug I have faced and you can eliminate it for a future update.

Thank you :)

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