[Fixed] Error checking for purchases

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Termindiego25
Posts: 5
Joined: March 19th, 2019, 1:41 am

Error checking for purchases

Post by Termindiego25 » March 19th, 2019, 1:46 am

I changed my mobile phone and I installed the app and tried to use multiple-choice, but the check for purchases option says "No Add-ons Purchased".
I searched on my Google Play history and I found that I have purchased it successfully.
Please help me to solve the problem

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liamcottle
Site Admin
Posts: 56
Joined: March 18th, 2018, 10:58 am
Location: Gisborne, New Zealand
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Re: Error checking for purchases

Post by liamcottle » March 20th, 2019, 1:16 am

Hi,

Thanks for purchasing an addon.

Please make sure you are logged into StorySave with the same instagram account that you used when you made the purchase.

Then tap on 'Check for Purchases'. Your addons should be activated.

If you need them transferred, please forward the Google Play receipt with the transaction ID and the new username to [email protected] so I can sort this for you.
Cheers,
Liam Cottle

Termindiego25
Posts: 5
Joined: March 19th, 2019, 1:41 am

Re: Error checking for purchases

Post by Termindiego25 » March 20th, 2019, 7:06 am

I tried all accounts that I used but it doesn't works.
I'm going to send you the email to transfer to my main account.
Thank you

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